Terms & Conditions

1. Overview

This website is operated by Virgin Hill Coffee (“we”, “us”, “our”). By accessing our website or purchasing products from us, you agree to be bound by these Terms and Conditions, including any policies referenced herein.

These Terms apply to all users of the website. If you do not agree with these Terms, you may not access or use this site.

2. Application of Quebec Law

These Terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada.

If you are a consumer residing in Quebec, your rights are protected under the Quebec Consumer Protection Act. Nothing in these Terms limits or excludes rights that cannot be waived under applicable consumer protection legislation.

3. Electronic Communications

By using this website or communicating with us electronically, you consent to receive communications from us electronically. You agree that electronic agreements, notices, confirmations, and disclosures satisfy any legal requirement that such communications be in writing.

4. Products and Availability

Certain products may be available exclusively online and may have limited quantities.

We strive to ensure product descriptions, images, and pricing are accurate. However, errors may occur. We reserve the right to correct errors, update information, or cancel orders if necessary.

If a pricing error occurs, we will notify you before processing the order and provide you with the option to confirm or cancel.

5. Pricing

All prices are listed in Canadian dollars unless otherwise indicated.

Prices are subject to change without notice. However, once an order is confirmed, the agreed price will apply to that order.

6. Sales Taxes

Applicable sales taxes, including GST, QST, or other provincial or territorial taxes, are calculated based on the shipping destination and displayed at checkout before payment is completed.

If taxes are incorrectly calculated due to system error or incorrect information, we reserve the right to correct the amount and notify you before processing the order.

7. Orders and Billing Information

We reserve the right to refuse or cancel orders in cases including suspected fraud, pricing errors, or inventory discrepancies.

If we cancel or modify your order, we will attempt to notify you using the contact information provided.

You agree to provide current, complete, and accurate purchase information.

8. Shipping and Delivery

Shipping fees are displayed at checkout prior to payment.

For remote deliveries or instances where actual shipping costs significantly exceed the amount quoted at checkout, we may contact you to inform you of the adjusted shipping cost.

No additional charges will be applied without your express consent. If you do not accept the revised shipping cost, you may cancel your order without penalty and receive a full refund.

For deliveries within Quebec and Canada, risk of loss transfers to you upon delivery of the goods to the address provided at checkout, in accordance with applicable law.

If incorrect shipping information is provided by the customer resulting in return or reshipping charges, those charges may be the responsibility of the customer.

9. Returns and Refunds

Returns and refunds are governed by our Return Policy, which forms part of these Terms.

If you are a Quebec consumer, you may have additional rights under applicable law.

10. Intellectual Property

All content on this website, including logos, images, text, graphics, and branding, is the property of Virgin Hill Coffee and is protected by applicable intellectual property laws.

No content may be reproduced or used without prior written permission.

11. Third Party Links and Tools

We may provide access to third-party tools or links. We are not responsible for the content, policies, or practices of third-party websites.

12. Prohibited Uses

You may not use this website for any unlawful purpose, to violate intellectual property rights, to transmit malicious code, or to interfere with website security.

We reserve the right to terminate access for violations of these Terms.

13. Limitation of Liability

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free service.

Nothing in these Terms excludes or limits liability where such limitation is prohibited under Quebec law.

Subject to applicable law, our liability shall be limited to the purchase price paid for the product giving rise to the claim.

14. Force Majeure

We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including natural disasters, carrier delays, supply chain disruptions, labour disputes, or governmental actions.

15. Indemnification

You agree to indemnify and hold harmless Virgin Hill Coffee from claims arising from your breach of these Terms or violation of applicable law.

16. Severability

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in effect.

17. Changes to These Terms

We may update these Terms at any time. Changes take effect upon posting on this page.

Continued use of the website constitutes acceptance of any updates.

18. SMS / Text Messaging

If you provide your mobile number and opt in, you consent to receive marketing text messages from Virgin Hill Coffee. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

SMS communications are governed by our Privacy Policy.

19. Governing Law and Jurisdiction

Any disputes arising from these Terms shall be governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Disputes shall be submitted to the competent courts of Quebec, unless otherwise required by consumer protection legislation.