Privacy Policy

Virgin Hill Coffee is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Personal Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect the following information:

Name
Email address
Mailing and billing address
Phone number
Payment information
Order details and purchase history
Account login information

We may also automatically collect certain technical information, including:

IP address
Device type and operating system
Browser type
Pages visited and time spent on our website
Referral source

This information helps us improve your shopping experience and operate our business effectively.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Process payments securely
Communicate with you about your order
Provide customer service
Manage subscriptions
Improve our website and services
Send marketing communications, if you have opted in
Comply with legal and regulatory obligations

We only collect and use information necessary for these purposes.

3. Consent

By providing your personal information, you consent to our collecting and using it for the specific purposes outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.

4. Payment Security

All payments are processed through secure third party payment providers. We do not store full credit card numbers on our servers.

Our website uses Secure Socket Layer encryption to protect your data during transmission. We follow PCI-DSS standards and industry best practices to safeguard your information.

5. Third Party Service Providers

We use trusted third party providers to operate our business, including:

Website hosting and e-commerce platform providers such as Shopify
Payment processors
Shipping carriers
Email marketing platforms
Analytics services

These providers only receive the information necessary to perform their services and are required to protect your data.

Some of these providers may store or process data outside of Quebec or Canada. In such cases, information may be subject to the laws of those jurisdictions.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve site functionality
Analyze website traffic
Enhance your shopping experience

You may modify your browser settings to decline cookies, however doing so may affect website functionality.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and tax obligations
Resolve disputes

When personal information is no longer required, it is securely deleted or anonymized.

8. Your Rights

In accordance with applicable privacy laws, including Quebec Law 25, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Request deletion of your personal information, subject to legal obligations

To exercise these rights, please contact us using the information below.

9. Disclosure Required by Law

We may disclose personal information if required to do so by law or if necessary to protect our rights, comply with legal processes, or respond to lawful requests.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting on this page. We encourage you to review this policy periodically.

If we make significant changes, we will indicate that the policy has been updated.